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1 CPD Hours
Protection Conversations That Work
Practical techniques for discussing protection needs with clients.
50 minutes
Pass mark: 70%
The Protection Gap
The UK has a significant protection gap. Many people are underinsured or uninsured. Your role is to help clients understand risks and make informed decisions about protecting themselves and their families.
Starting the Conversation
- Ask about dependents - who relies on their income?
- Discuss employer benefits - sick pay, death in service
- Explore their concerns - what keeps them awake at night?
- Use statistics meaningfully - 1 in 2 will get cancer
Overcoming Objections
'It won't happen to me' - use statistics and real examples. 'I can't afford it' - compare to other monthly costs. 'I'll sort it later' - explain age impact on premiums. 'I have cover through work' - discuss limitations and portability.
Needs-Based Selling
Focus on the client's specific situation. A single person with no dependents may need different cover than a parent of three. Tailor recommendations to their unique circumstances rather than selling a standard package.