Claims Performance Dashboard

Standardised comparison of UK protection insurer claims data from published 2024 annual reports

Total Paid

£5.18bn

across all insurers

Claimants Supported

87,407+

where reported

Avg Life Rate

98.8%

Avg CI Rate

90.6%

Avg IP Rate

90.1%

Claims Pay-out Rates (%)

Total Claims Paid (£m)

InsurerLife %CI %IP %Total PaidDetails
Aviva
98.8%91.5%90.1%£1.89bn
Legal & General
97.0%93.0%84.0%£1.06bn
Royal London
98.7%89.7%86.8%£751.0m
Canada Life
99.0%89.0%91.0%£524.0m
Zurich
99.8%90.0%95.8%£360.0m
Scottish Widows
99.1%91.8%N/A£236.6m
Vitality
98.9%88.6%N/A£142.0m
LV=
97.0%90.0%90.0%£137.0m
The Exeter
100.0%N/A93.0%£61.0m
Guardian 1821
100.0%92.0%N/A£21.3m
Industry Average98.4%91.3%92.2%-ABI

Sources & Methodology

All data sourced from each insurer's published 2024 annual claims reports. Pay-out rates represent the percentage of valid claims accepted and paid. Figures may include both individual and group protection policies where the insurer does not separate reporting.

Industry averages are calculated from ABI published aggregate data. Individual insurer data is compiled from their most recent publicly available claims reports, linked in each insurer's detail panel.

Data as at February 2026. Updated annually when insurers publish their claims statistics.